Shipping
We typically ship orders the next business day. During periods of high demand or low stock, dispatch may take additional days.
Sundays and public holidays are not counted as business days. Please ensure your mobile number, complete address, and pin code are accurate at the time of placing your order for smooth and fast delivery.
India
| Shipping | Cost | Delivery |
|---|---|---|
| Standard | Free | 4–7 days |
| Express | ₹250 | 1–3 days |
| Fast Track Call/Message us here for this option |
₹400 | Next day |
- Select Express Shipping at checkout
- And, leave us a note with your order with the required date
- Or message us right after placing your order
We ship with Delhivery, Xpressbees, Bluedart and Shree Maruti.
International
| Region | Standard | Express | Free Standard |
|---|---|---|---|
| Asia (non GCC) | ~$7 10–16 days | ~$13 7–9 days | Orders above ~$126 |
| GCC Countries | ~$7 10–14 days | ~$13 7–9 days | Orders above ~$126 |
| Europe | ~$11 12–18 days | ~$21 8–12 days | Orders above ~$158 |
| Rest of the World | ~$23 15–17 days | ~$36 8–12 days | Orders above ~$210 |
* All prices are displayed in USD and are approximate — based on daily conversion rates. At checkout, prices will be displayed in INR, converted directly from your local currency.
Express Shipping for Large Orders — Since each piece is handmade by our artisans, orders containing multiple items (including personalisation) may be dispatched in multiple shipments to avoid delaying ready items. We will always keep you informed if this applies to your order.
Gifting Orders — If you are ordering as a gift or need it by a specific date, let us know at the time of placing your order or right after, or leave a note at checkout.
We ship with Aramex, FedEx, Delhivery, and India Post. We are unable to deliver to PO Box addresses.
Duties & Taxes
For international orders, in our experience, most of our orders pass through customs without any additional charges.
When customs and import duties do apply, they are determined entirely by the destination country's customs department, not by us or the courier. The amount varies by country and order. Every country assesses shipments differently, and we are unable to predict or control what, if anything, will be charged.
If a customs fee does come up, the shipping agent will send you an invoice directly before delivery. Please complete the payment, so your order can reach you. If a shipment is undelivered due to unpaid duties, there will be no refunds/store credits.
Deliveries
Smooth Deliveries - To ensure smooth delivery, please make sure that:
- Your contact number, complete address, and pin code are accurate at the time of placing your order
- If delivery is within India, please mention an Indian contact number
- We recommend choosing a prepaid payment method at checkout. Prepaid orders have fewer touch points in the delivery process, making coordination smoother and delivery faster and efficient.*
Tracking - Once your order ships, tracking details are automatically sent to the email and contact number mentioned in your order. If you'd like them sent to a different number (also if you are gifting), please message us here.
Attempts - Deliveries are attempted 3 times before a return is initiated. If non-delivery is due to an incorrect address or unavailability, re-shipping costs will be charged to you.*
*applicable for orders delivered in India
We are not liable for courier and operational delays caused by extreme weathers (including Indian monsoon), wars, civil unrest, restrictions by local authorities (India and destination countries) and/or natural disasters.
Returns & Exchanges
All our products go through a strict and multi-layer quality check, and we hope you never need to return a purchase.
We offer a 48-hour return and exchange window from the date of delivery.
To help us review your request fairly, we ask that you share the specific reason for the return. Whether it is related to the fabric, colour, craftsmanship, comfort, size, or any other aspect of the product, detailed feedback helps us better understand your concern. We may request additional details or photographs and conduct a quality review from our end about your concern.
Please note that submitting a return request does not guarantee approval. Every request is reviewed individually against the eligibility criteria below.
Once the return request is reviewed, we will resolve it in the most appropriate way based on the nature of the concern and product availability. This may be:
• Exchange for the same product
• Exchange for another product of the same or higher value
• Store credit, valid for 6 months
Refunds may be offered only in exceptional circumstances following a review by our team.
Please reach out to us within 48 hours of delivery at hello@raamae.com or message us here and we will guide you through the process.
48-Hour Return & Exchange Policy
- Personalised or customised items
- Accessories — journals, yoga bags, pouches, burlap tote bags, headbands (unless received damaged)
- Used or washed items
- Items purchased on sale or with a promo code, except the 10% first-purchase code (unless received damaged or defective)
- Items purchased on our Imperfect Sale
- International orders (Orders delivered outside of India)
- Items purchased from our stockists
Returns requested due to personal preference, expectation mismatch, colour or print variations inherent to hand block printing, a change of mind, or the perceived monetary value are not eligible for refunds.
Damaged or Defective Items
If you receive a damaged or defective item, email us at hello@raamae.com or message us here with an image of the item and its packaging within 48 hours of delivery. Issues reported after 48 hours cannot be considered for exchange or return.
Refunds & Store Credit
Refunds may be offered only in exceptional circumstances following a review by our team.
In other cases, refunds are issued as store credit within 2-3 business days of receiving and inspecting the returned item at our warehouse. Store credit is valid for 6 months and can be redeemed on any future purchase on our website.
How It Works
- Reach out to us within 48 hours of delivery to initiate a return or exchange.
- We'll assign a courier partner to pick up your return package.
- Once we receive and inspect it, we will dispatch your exchange or issue store credit, or refunds, applicable only in exceptional circumstances.
- Items must be returned in their original packaging with tags intact.
Cancellations
Orders can be cancelled within 8 hours of placing them. After this window, our warehouse team would have already begun processing your order, making it difficult for us to stop or amend the dispatch.
Once shipped, cancellations and amendments are not possible. In case of cancellation, the purchase amount is not refunded — you may exchange for another product of equal or higher value, or receive a store credit valid for 6 months.
Delays due to unforeseen circumstances (courier and operational delays caused by extreme weathers, including Indian monsoon, wars, civil unrest, restrictions by local authorities - India and destination countries and/or natural disasters) are not grounds for cancellation.
